For players nearing end game, you might see 'In.Fin' values in the Currency Exchange, have Novemquadragintillion or more Angel Investors and have completed all Unlocks. Normally, you would choose to reset your game for some Gold, your Angels would reset to 0 and your investments back to square one, but your Platinum Upgrades would roll over.
Some players are having their Earth/ Mars progress reset involuntarily, including Platinum Upgrades.
This is a bug and our team is working on a fix for this, but it may take some time! Not to worry, we can help restore your Platinum Upgrades! Here's what we need from you:
- PlayFab ID Tap on (Menu > '?' > check bottom left corner)
- Screenshot of your Earth Statistics
We can be reached at [email protected].
**UPDATE JULY 20, 2018**
We have determined the cause of the issue and have a solution. We are performing some additional testing before launching the fix. This should be done in the next week or two.
Thanks for your patience with this!!