I purchased Gold but never received the items!

This can happen for a couple different reasons. We mostly see this as a result of a connection troubles during the purchasing process. Here's a few things to consider: 

  • Make sure you have a solid connection to the Internet, via wifi or data. Having a weak connection could result in a failed purchase attempt
  • Ensure that you have a valid payment option set up with your iTunes or Google Play account, or a pre-loaded amount available
  • Try closing down the app completely (not setting it in the background) and restarting your mobile device. This can sometimes help push through any lagging purchases
  • Make sure your local region supports connectivity to the iTunes or Google Play store. If your local region doesn't and you are using a VPN to connect, it may result in the purchase failing

If you don't receive your items, please write to us with:

  1. Screenshot of your full purchase receipt showing your item description
  2. Your PlayFab ID (tap Career > Connect > Scroll to the bottom)


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