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Can't Purchase/Didn't Receive Gold: Mobile

If you are having trouble purchasing/receiving purchased Gold on your mobile device, here are a few things to consider:

  • Make sure you have a solid connection to the Internet, via wifi or data. Having a weak connection could result in a failed purchase attempt
  • Ensure that you have a valid payment option set up with your iTunes or Google Play account, or a pre-loaded amount available
  • Try closing down the app completely (not setting it in the background) and restarting your mobile device. This can sometimes help push through any lagging purchases
  • Make sure your local region supports connectivity to the iTunes or Google Play store. If your local region doesn't and you are using a VPN to connect, it may result in the purchase failing

If you make a successful purchase, but do not receive your Gold after attempting the steps above, we may be able to help you restore your missing Gold.

Please email us at "Adventurecapitalist@Hyperhippo.ca" with the following for purchase verification:

1. Your purchase receipt(s) confirming the correct Gold amount or a screenshot of your app store purchase history showing the transaction

2. A screenshot of your current AdVenture Capitalist "Store" page, outlining your current Gold and Multiplier amounts

3. Your PlayFab ID found under Career > Connect > Bottom left hand side of the screen 

 

 

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