The "Support Code" field will appear at the bottom of the "Shop" page if you are playing on Android, Steam, or Kongregate Web.
Support Codes are issued by our team in emergency situations, and can help players restore their progress and purchases. Unfortunately, we are unable to provide support codes for the iOS platform.
Support Codes will only be awarded at the discretion of our team. They are meant to be used as a restorative tool, not as a requested boost.